Frequently Asked Questions
Everything you need to know about your Sif Jakobs Jewellery experience.
What materials are used in Sif Jakobs Jewellery?
Our jewellery is crafted from the highest quality 925 Sterling Silver, often plated with 18k gold or rhodium, and featuring hand-set AAA cubic zirconia stones for a luxurious finish.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 3-5 business days within Europe and 5-7 business days for international orders. Shipping costs are calculated at checkout, with free shipping available on orders over a specific value.
What is your return policy?
We offer a 30-day return policy from the date of receipt. Items must be returned in their original packaging, unused, and in the same condition as received to be eligible for a full refund.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Clean gently with a soft, lint-free cloth and store in your Sif Jakobs jewellery box when not in use.
Do you offer a warranty on your products?
Yes, all Sif Jakobs Jewellery products come with a 24-month warranty covering manufacturing defects from the date of purchase. Please retain your receipt as proof of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.